Refund & Cancellation

For service engagements, retainers and project fees are refundable only before work begins. Once discovery or execution starts, refunds are not available for time spent.

Cancellations

You can cancel monthly retainers with 15 days' written notice before the next billing cycle. All assets and accounts remain yours.

Media Budgets

Media spend paid to ad platforms is non‑refundable and billed directly by the platforms unless otherwise agreed.

How to Request

Email billing@digitalmuskitos.com with your invoice number and reason. We respond within 5 business days.